Sveiki! Pasirinkite užklausos tipą ir užpildykite formą.
Klaida
Praneškite apie pastebėtą klaidą
Required fields are marked with an asterisk*
{"xsrfToken":"be01f50b0ca7b796e997e1c1d38f4b8e368e30e5_lout","branding":{"id":"4","key":"pagalba","name":"\"Fresh media\" pagalbos tarnyba","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#030d0c","headerLinkHoverBGColor":"#030d0c","headerBadgeColor":"#030d0c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9c56ad88-ccbd-446c-ae15-a73a822fa38b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNGNlYjcxNy0xNDBhLTQ3NjktOTQ1OC0xZmU2MDVjYmE4NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjljNTZhZDg4LWNjYmQtNDQ2Yy1hZTE1LWE3M2E4MjJmYTM4YiI6WyJyZWFkIl19LCJleHAiOjE3NTQzMTEzMTIsIm5iZiI6MTc1NDMxMDcxMn0.Uem5Go9p77ZIurzmFgouUSWR1fFZcBxUQM9GKJaNKrg&client=14ceb717-140a-4769-9458-1fe605cba877&mode=fit","logoId":"9c56ad88-ccbd-446c-ae15-a73a822fa38b","isLogoAvailable":true,"helpCenterTitle":"Pagalbos tarnyba","sharedPortalName":"Fresh media pagalbos centras","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Pagalbos tarnyba","sharedPortalName":"Fresh media pagalbos centras","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#417fef","helpCenterTitleColor":"#3d3d3d","bannerMediaApiUrl":"https://api.media.atlassian.com/file/54bd11c5-a118-4969-ab92-5353bb7d205e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNGNlYjcxNy0xNDBhLTQ3NjktOTQ1OC0xZmU2MDVjYmE4NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0YmQxMWM1LWExMTgtNDk2OS1hYjkyLTUzNTNiYjdkMjA1ZSI6WyJyZWFkIl19LCJleHAiOjE3NTQzMTEzMTIsIm5iZiI6MTc1NDMxMDcxMn0.v9MfuvswJKLR9P_NZsrdiSk5IDu9TW6ZDDMGRgtihrw&client=14ceb717-140a-4769-9458-1fe605cba877&height=300&mode=fit","bannerMediaApiFileId":"54bd11c5-a118-4969-ab92-5353bb7d205e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"pagalba","projectId":18200,"serviceDeskId":4,"name":"\"Fresh media\" pagalbos tarnyba","description":"<p>Sveiki! Pasirinkite užklausos tipą ir užpildykite formą.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"23","name":"Klaida","descriptionHtml":"","callToAction":"Klaida","introHtml":"<p>Praneškite apie pastebėtą klaidą</p>","icon":17350,"iconUrl":"https://jira.pagalba.freshmedia.lt/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17350","groups":[8],"key":""},{"id":"22","name":"Norėčiau, kad atliktumėte pakeitimą/sukurtumėt naują funkcionalumą","descriptionHtml":"","callToAction":"Norėčiau, kad atliktumėte pakeitimą/sukurtumėt naują funkcionalumą","introHtml":"<p>Naujų paslaugų, funkcijų, pakeitimų užsakymui</p>","icon":17213,"iconUrl":"https://jira.pagalba.freshmedia.lt/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17213","groups":[8],"key":""},{"id":"20","name":"Reikalinga konsultacija","descriptionHtml":"","callToAction":"Reikalinga konsultacija","introHtml":"","icon":17200,"iconUrl":"https://jira.pagalba.freshmedia.lt/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17200","groups":[8],"key":""},{"id":"117","name":"Kiti klausimai","descriptionHtml":"","callToAction":"Kiti klausimai","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":17354,"iconUrl":"https://jira.pagalba.freshmedia.lt/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17354","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[23,20,22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5355a3bf-4fd2-3acc-8bec-5a006ca27770","appLinkName":"","appLinkUrl":"","spaceKey":"FMPT","spaceName":"Fresh media pagalbos tarnyba (new)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PAGALBA","serviceDeskId":4,"kbLinkDomainURLs":["https://freshmedia.atlassian.net","https://jira.pagalba.freshmedia.lt"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PAGALBA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNGNlYjcxNy0xNDBhLTQ3NjktOTQ1OC0xZmU2MDVjYmE4NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE4MjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQzMTE5MTIsIm5iZiI6MTc1NDMxMDcxMn0.qkmhKgLn8t9BGxpVr8imK6BX7gJLYT8L8y6DWXo_3uQ","targetCollection":"upload-project-18200","endpointUrl":"https://api.media.atlassian.com","clientId":"14ceb717-140a-4769-9458-1fe605cba877","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":23,"projectId":18200,"issueType":{"id":"10100","name":"IT Help"},"form":{"name":"Klaida","descriptionHtml":"","callToAction":"Klaida","intro":"<p>Praneškite apie pastebėtą klaidą</p>","instructions":"","icon":17350,"iconUrl":"https://jira.pagalba.freshmedia.lt/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/17350","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Problemos pavadinimas","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Problemos aprašymas","description":"Detaliai aprašykite problemą","descriptionHtml":"<p>Detaliai aprašykite problemą</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Dokumentai, ekrano nuotraukos","description":"Prisekite dokumentus ir ekrano nuotraukas","descriptionHtml":"<p>Prisekite dokumentus ir ekrano nuotraukas</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/23","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/23","calendarParams":{"firstDay":0,"date":"2025-08-04T15:31:52+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5355a3bf-4fd2-3acc-8bec-5a006ca27770","appLinkName":"","appLinkUrl":"","spaceKey":"FMPT","spaceName":"Fresh media pagalbos tarnyba (new)","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PAGALBA","serviceDeskId":4,"kbLinkDomainURLs":["https://freshmedia.atlassian.net","https://jira.pagalba.freshmedia.lt"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNGNlYjcxNy0xNDBhLTQ3NjktOTQ1OC0xZmU2MDVjYmE4NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE4MjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTQzMTE5MTIsIm5iZiI6MTc1NDMxMDcxMn0.qkmhKgLn8t9BGxpVr8imK6BX7gJLYT8L8y6DWXo_3uQ","targetCollection":"upload-project-18200","endpointUrl":"https://api.media.atlassian.com","clientId":"14ceb717-140a-4769-9458-1fe605cba877","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-06-10T16:59:09.372058867Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[23],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Klaidos detalės","submit":{"lock":false,"pdf":false},"templateFormUuid":"0e947b0b-8ca2-4447-8865-ded97b5d3fbc"},"layout":[{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"ff06cdd6-3dec-475c-ab62-b8d97e362475"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[183]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Pasirinkite klaidos lygį","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[139]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Klaidos Lygis","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Aprašymas","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"rowspan":4,"colwidth":[183]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":20},"layout":"default","localId":"96a1b30d-62c8-40b5-92c1-d2cf3014e6cd"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Kritinis"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Programinė įranga nustoja funkcionuoti arba nebegali būti eksploatuojama dėl galimo duomenų praradimo."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":2},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Aukštas"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Rimti programinės įrangos funkcionalumo sutrikimai, dėl kurių tampa neįmanoma naudotis dalimi programinės įrangos funkcionalumo, nėra problemos laikino sprendimo, bet įrankiu galima ribotai naudotis."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":3},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Vidutinis"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sutrikimai trukdantys sklandžiam programinės įrangos naudojimui, tačiau nestabdantys įrankio darbo. Gali reikėti laikino problemos sprendimo."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":4},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Žemas"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Programinė įranga funkcionuoja sklandžiai. Klaida yra neesminė, arba įrankis veikia vartotojo supratimu nekorektiškai arba tai yra dokumentacijos, informacinio pranešimo klaida, kuri netrukdo bendram įrankio veikimui."}]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"6d9eb622-8963-4fd0-85cd-4eb33c65952d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"ff9ee705-23c6-4293-aaa3-a268bf6bda5b"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"b3e5ad35-44e4-4b70-82ce-a45c3448d1f4"}},{"type":"heading","attrs":{"level":3},"content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"tu","label":"Adresas kuriame buvo aptikta klaida","description":"Įveskite adresą kuriame buvo aptikta klaida.","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"cm","label":"Interneto naršyklė","description":"Kurią interneto naršyklę naudodami susidūrėte su problema?","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"25":{"type":"ts","label":"Naudotojo prisijungimo vardas","description":"Įveskite naudotojo prisijungimo vardą kuriam prisijungus buvo nustatyta problema","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"cs","label":"Klaidos tipas","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["10003"]},"questionKey":""}}},"uuid":"0e947b0b-8ca2-4447-8865-ded97b5d3fbc"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-06-10T16:59:09.372058867Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[23],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Klaidos detalės","submit":{"lock":false,"pdf":false},"templateFormUuid":"0e947b0b-8ca2-4447-8865-ded97b5d3fbc"},"layout":[{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"ff06cdd6-3dec-475c-ab62-b8d97e362475"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[183]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Pasirinkite klaidos lygį","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[139]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Klaidos Lygis","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Aprašymas","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"rowspan":4,"colwidth":[183]},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":20},"layout":"default","localId":"96a1b30d-62c8-40b5-92c1-d2cf3014e6cd"}},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Kritinis"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Programinė įranga nustoja funkcionuoti arba nebegali būti eksploatuojama dėl galimo duomenų praradimo."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":2},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Aukštas"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Rimti programinės įrangos funkcionalumo sutrikimai, dėl kurių tampa neįmanoma naudotis dalimi programinės įrangos funkcionalumo, nėra problemos laikino sprendimo, bet įrankiu galima ribotai naudotis."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":3},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Vidutinis"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Sutrikimai trukdantys sklandžiam programinės įrangos naudojimui, tačiau nestabdantys įrankio darbo. Gali reikėti laikino problemos sprendimo."}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[139]},"content":[{"type":"orderedList","attrs":{"order":4},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Žemas"}]}]}]}]},{"type":"tableCell","attrs":{"colwidth":[287]},"content":[{"type":"paragraph","content":[{"type":"text","text":"Programinė įranga funkcionuoja sklandžiai. Klaida yra neesminė, arba įrankis veikia vartotojo supratimu nekorektiškai arba tai yra dokumentacijos, informacinio pranešimo klaida, kuri netrukdo bendram įrankio veikimui."}]}]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"6d9eb622-8963-4fd0-85cd-4eb33c65952d"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"ff9ee705-23c6-4293-aaa3-a268bf6bda5b"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"b3e5ad35-44e4-4b70-82ce-a45c3448d1f4"}},{"type":"heading","attrs":{"level":3},"content":[]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"23":{"type":"tu","label":"Adresas kuriame buvo aptikta klaida","description":"Įveskite adresą kuriame buvo aptikta klaida.","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"cm","label":"Interneto naršyklė","description":"Kurią interneto naršyklę naudodami susidūrėte su problema?","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Chrome","other":false},{"id":"2","label":"Edge","other":false},{"id":"3","label":"Firefox","other":false},{"id":"4","label":"Internet Explorer","other":false},{"id":"5","label":"Opera","other":false},{"id":"6","label":"Safari","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"25":{"type":"ts","label":"Naudotojo prisijungimo vardas","description":"Įveskite naudotojo prisijungimo vardą kuriam prisijungus buvo nustatyta problema","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"cs","label":"Klaidos tipas","description":"","validation":{"rq":false},"jiraField":"priority","defaultAnswer":{"choices":["10003"]},"questionKey":""}}},"uuid":"0e947b0b-8ca2-4447-8865-ded97b5d3fbc"},"linkedJiraFields":["priority"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}